Support agreements

Standard support

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Free maintenance releases for the full lifetime of a major version. How to get support:

Non-customers

• Submitting questions at our no-charge newsgroups forums.

Customers

• Submitting questions at our online forums. (please note that customer forums are read-only for non-customers)
• Document resources at http://www.teechart.net/reference/index.php
• For VCL questions about the free TeeChart standard version included in Delphi and C++ Builder, you can use Borland’s public TeeChart newsgroup forum
  You can connect to this forum with Netscape or OutLook or any other newsgroup reader.
  News Server: forums.codegear.com Newsgroup: embarcadero.public.delphi.reporting-charting.
  More information about Embarcadero CodeGear (ex Borland) Newsgroups.

Pro support

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Pro support is an agreement that gives the subscriber a priority support link into Steema. Features of the agreement are as follows:

• 12 TeeChart Pro priority Questions. The priority questions may be used at any time during the subscription period in addition to use of standard support channels.
• Priority mails are answered by a receipt confirmation and replied to within 48 hours during working hours.
• Private newsgroups, access to preview releases.
• 5% discount on major version upgrade prices for products under support

check with Steema Software for conditions relating to Site Support agreements.

How to subscribe to Pro Support?

1 year subscription cost is US$249 You can just authorize us to process the subscription fee by emailing us at prosupport@steema.com or by sending us a fax to +34 972 21 87 18 at any time. Subscription may also be made via the web online order form. Upon confirmation of subscription we will e-mail you a special email account address to which to submit your support questions.