Steema SUPPORT

Free installation queries and free maintenance releases for 1 year.
How ?

Submitting questions at our newsgroups forums.

By submiting your questions at Question Submission
This easy Question submission will help us to distinguish your questions to help you faster.

If you find a bug please use the Question Submission.
If you are a Steema customer, please provide us with your Customer number.

For VCL questions about the free TeeChart standard version included in Delphi and C++ Builder, you can use Borland’s public TeeChart newsgroup forum. 
You can connect to this forum with Netscape or OutLook or any other newsgroup reader.

News Server: newsgroups.borland.com
Newsgroup: borland.public.delphi.reporting-charting

More information about Borland Newsgroups.

 

 

Pro support is an agreement that gives the subscriber a priority support link into Steema. Features of the agreement are as follows:

• 12 TeeChart Pro priority Questions. The priority questions may be used at any time during the subscription period in addition to use of standard support channels.

• A receipt confirmation within the same day.

• A reply within 48 hours during working hours.

• Private newsgroups, access to preview releases.

• New ! For full product version upgrades that fall within the subscription period, no charge full version upgrades limited to one like product line licensed by an individual Pro-Support subscriber. (eg. TeeChart AX5 -> TeeChart AX6). Please note that this does not include upgrade to TeeChart.NET which is considered a new product.

Please check with Steema Software for conditions relating to Site Support agreements.

How to subscribe to Pro Support ?

1 year subscription cost is US $85

You can just authorize us to process the subscription fee by emailing us at prosupport@steema.com or by sending us a fax to +34 972 21 87 18 at any time. Subscription may also be made via the web online order form.

Upon confirmation of subscription we will e-mail you a special email account address to which to submit your support questions.

 

A categorized collection of questions and answers frequently asked by other TeeCharters. 

F.A.Q.

If you think you have a Question and Answer suitable to be included in our FAQ system, please let us know using the F.A.Q Submit form.

Please help us to identify your needs !
Fill out the TeeChart Pro Survey and enter your wishes for future releases !  Thank You !

SURVEY

If you find a bug, and can reproduce it with a small project, please email it to us using the Bug Submission Form.

Bug Submission

 

Thanks for helping us making TeeChart Pro the best charting tool !!